Daban Help & Support

Getting started

• After signing in with Apple, you can sync your wardrobe, outfit history, try-on history, Button balance, and personal settings across devices. Accounts and online services are available only to users aged 18 or older.
• Clear garment photos with the full item visible help recognition, outfit recommendations, and virtual try-on produce more consistent results.
• Outfit recommendations and virtual try-on results are for styling inspiration only. They do not represent the actual size, fit, material, or real-world appearance of clothing.

Common questions

• Cannot sign in: confirm that the device is signed in to an Apple Account and has a working internet connection, then reopen the App. Never share your Apple Account password or verification code.
• Cannot upload a photo: check Daban’s Photos or Camera permission in iOS Settings, or select another clear still image.
• An outfit recommendation cannot be generated: check your connection and Button balance. If you use weather, allow location access while using the App or search for a city instead.
• A virtual try-on is taking a long time: keep the existing record and refresh it later. Avoid repeatedly starting new tasks that may use additional Buttons.
• A result is not as expected: try again with a clear, unobstructed photo that shows the complete garment or person. AI-generated results may vary.

Purchases and Buttons

In-App Purchases are processed by Apple. The estimated Button cost is shown before an applicable action. If payment completed but your balance did not update, reopen the App and refresh the balance before purchasing again. If it is still missing, contact Support with the purchase date, product name, and Apple order number. Do not send full payment details, passwords, or verification codes.

Account and personal information

• Permanently delete your account: go to Me > Settings > Account & Security and follow the deletion instructions. Deletion starts the account-cleanup process and cannot be undone.
• Request access, correction, a copy, or deletion of personal information: email support@mryc.top. We will verify your relationship to the account before processing the request.
• See the public Privacy Policy for details about data handling, retention, and third-party services.

Contact Support

If these steps do not resolve the issue, email support@mryc.top. Include the App version and build number, iPhone model, iOS version, approximate time of the issue, steps to reproduce, and screenshots with sensitive information hidden. Do not send passwords, Apple Account verification codes, access tokens, or full payment details.